The Key to Successful International Marketing
The Key to Successful International Marketing is adaptation to the environmental differences that exist from one market to another. Adaptation is a conscious effort on the part of the international marketer to anticipate the influences of both the foreign and domestic uncontrollable environments on a marketing mix and then adjust the marketing mix to minimize the effects. The primary obstacle to success in international marketing is a person’s self-reference criterion (SRC) in making decisions, an unconscious reference to own cultural values, experiences, and knowledge as a basis for decisions. The SRC impedes the ability to assess a foreign market in its true light. When confronted with a set of facts, we react spontaneously on the basis of knowledge assimilated over a lifetime. We seldom stop to think about a reaction, we react. Thus, when faced with a problem in another culture. The tendency is to react instinctively and refer to the SRC for solution. The reaction, however, is based on meanings, values, symbols, and behavior relevant to our own culture and usually different from those of the foreign culture. Such decisions are generally not valid.
To illustrate the impact of the SRC, consider misunderstandings that can occur as the result of the meaning of “personal space” between people of different cultures. In the United States, unrelated individuals keep a certain physical distance between themselves and others when talking or in groups. We do not consciously think about that distance. Your SRC can prevent you from being aware that there are cultural differences or from recognizing the importance of those differences. Thus, you either fail to recognize the need to take action, you discount the cultural differences that exist among countries, or you react to a situation in the way offensive to your hosts. The most effective way to control the influence of the SRC is to recognize its existence in our behavior. While it’s almost impossible for someone to learn every culture in depth and to be sensitive to differences and to ask questions when doing business with another culture can avoid many of the mistakes of international marketing. To avoid errors in business decisions, it’s necessary to make a cross-cultural analysis isolating the SRC influences. The following steps are suggested as a framework for such an analysis............
The Key to Successful International Marketing The Key to Successful International Marketing is adaptation to the environmental differences that exist from one market to another. Adaptation is a conscious effort on the part of the international marketer to anticipate the influences of both the foreign and domestic uncontrollable environments on a marketing mix and then adjust the marketing mix to minimize the effects. The primary obstacle to success in international marketing is a person’s self-reference criterion (SRC) in making decisions, an unconscious reference to own cultural values, experiences, and knowledge as a basis for decisions. The SRC impedes the ability to assess a foreign market in its true light. When confronted with a set of facts, we react spontaneously on the basis of knowledge assimilated over a lifetime. We seldom stop to think about a reaction, we react. Thus, when faced with a problem in another culture. The tendency is to react instinctively and refer to the SRC for solution. The reaction, however, is based on meanings, values, symbols, and behavior relevant to our own culture and usually different from those of the foreign culture. Such decisions are generally not valid. To illustrate the impact of the SRC, consider misunderstandings that can occur as the result of the meaning of “personal space” between people of different cultures. In the United States, unrelated individuals keep a certain physical distance between themselves and others when talking or in groups. We do not consciously think about that distance. Your SRC can prevent you from being aware that there are cultural differences or from recognizing the importance of those differences. Thus, you either fail to recognize the need to take action, you discount the cultural differences that exist among countries, or you react to a situation in the way offensive to your hosts. The most effective way to control the influence of the SRC is to recognize its existence in our behavior. While it’s almost impossible for someone to learn every culture in depth and to be sensitive to differences and to ask questions when doing business with another culture can avoid many of the mistakes of international marketing. To avoid errors in business decisions, it’s necessary to make a cross-cultural analysis isolating the SRC influences. The following steps are suggested as a framework for such an analysis. First is to define the business problem or goal in terms of the home-country cultural traits, habits, or norms. Second is defined the business problem or goal in terms of the foreign cultural traits, habits, or norms. Make no value judgments. The third step is isolated the SRC influence in the problem and examine it carefully to see how it complicates the problem. The fourth step is redefined the problem without the SRC influence and solve for the optimum business goal situation. This approach requires an understanding of the culture of each foreign market as well as one’s own culture. Surprisingly, understanding one’s own culture may require additional study since much of the cultural influence on market behavior remains at a subconscious level and isn’t clearly defined. References: Philip R. Cateora, International Marketing, 6th. The Irwin Series in Marketing.
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